Please read the following thoroughly before making your booking for a stay at Sanctuary Villa
A provisional booking, made by telephone or email, will be held for one week
only. In order to confirm your booking and to secure your dates, a non-refundable
deposit of £100 ($150) per week or part week will be required along with a
completed and signed booking form, all to be received within one week of provisional
booking.
The signatory shall then be deemed as the agent for all persons shown on the
form, whether the signatory intends travelling alone or not. The property
is reserved exclusively for the guests named on the booking form and no other
person is permitted to stay there. As soon as you have confirmed your booking
and paid the deposit, the cost of rental is guaranteed against further increase.
This guarantee is offered subject to conditions of payment being met, and
providing no further amendments are made to your booking (see below).
Bookings are normally only accepted for a minimum of 7 nights, and for a minimum of 14 nights for any bookings covering Easter or Christmas holidays. Please contact us if you wish to enquire about fewer nights stay.
Check in time to this villa is not before 3.00pm; you must check out on day of departure by 10.00am
Smoking is not permitted in any part of the villa, with the exception of the pool deck area.
Following return of your booking form and deposit, you will be sent confirmation of your reservation, including the stated date for the payment of the balance due. Full payment must be received 10 weeks or more prior to departure date. Failure to make full payment within the specified period will entitle the owners to cancel the booking and claim the appropriate cancellation charges.
Upon payment of the final invoice a security deposit will be required against any breakages, telephone charges or damage caused during the rental period. In the event of any charges being made you will be advised in writing, otherwise the deposit will be refunded within one calendar month after your return, pending a satisfactory inspection. An additional deposit (by way of credit card slip) may be required on arrival by the management company in Florida.
Subject to availability, should you wish to amend any part of your booking subsequent to paying the booking deposit, a £50 administration fee may be charged. We will do all we can to assist with amendments, but cannot guarantee to meet all such requests. Please also see Cancellations below.
If you or any member of your party wishes to cancel the whole or any part
of the booking once it has been confirmed, the owners must be informed in
writing. The following cancellation charges apply:
Cancellation prior to 70 days before start date of booking .... loss of deposit
only
Cancellation less than 70 days before start of booking .... loss of all fees
paid
Aircraft captains are legally entitled to deny boarding to any passengers
who present themselves at the aircraft in an unacceptable state due to the
influence of drink or drugs. Any passenger so doing will be deemed as having
given notice of his/her cancellation of the booking at that time and the aforementioned
cancellation charges will apply.
The owners of the property reserve the right to decline to accept or retain
any person as a client whose conduct is deemed to be disruptive and affects
the enjoyment of other holidaymakers or adversely affects the peace of our
neighbours. The owners of the property shall be under no liability to accept
any costs incurred, or responsibility for, any such person.
The owners endeavour to provide an exceptionally high standard of service to their clients. Should you experience any problem whatsoever please contact the owners or contact their local representative in Florida, who will do their best to assist and rectify the matter as soon as practically possible. Should a problem remain unresolved, the owners or their representative in Florida must be notified immediately. Failure to contact us in England will adversely affect your consumer rights to compensation. At the end of your holiday any further complaint must be notified to us in writing within seven days of your return. No action can be taken or liability accepted for complaints received after this period. A full and complete investigation will be made and any necessary corrective action will be taken immediately. A full report will be sent to the complainant in due course.
Every effort has been made to ensure the accuracy of descriptions and information concerning the property, area and services. However, we cannot be held responsible for errors, omissions and any changes to your vacation that are beyond our control.
As Florida is a tropical state, insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. Every home is treated periodically as part of a pest and termite control program. We advise you to keep windows and doors closed whenever possible, it will also help the air-conditioning unit to work more efficiently.
All passengers, including children and infants, must possess a passport valid
for at least 6 months beyond their return date. If in doubt, contact your
local passport office. The name on your passport should be the name in which
your holiday is reserved and accordingly noted on the booking form.
The majority of visitors to the USA from Britain no longer require a visa
as a result of the Visa Waiver program. There are some exclusions such as
British Subject passports, Eire passports, and anyone with a criminal record.
Should you believe any of these apply to you or any member of your party please
contact the US Embassy or any travel agency for full details, especially if
you do not hold a British Citizen passport.
It is the holidaymaker's responsibility to make sure that they have all the
correct travel documents. The owners cannot accept any liability for any of
the aforementioned conditions not being met or any refusal of passage.
Guests at our villa are advised to have appropriate travel and medical insurance
cover for the period of their entire vacation. The owners of the property,
or their servants or agents, will not be liable for any loss or delay occasioned
by any of the following: strikes, riots, political unrest, hostilities, war
or threat of war, terrorist activity, industrial disputes, fire, flood, technical
/ weather problems affecting transport, aircraft, closure of airports or any
other event beyond the owners' control.
The owners cannot accept any liability for the personal safety of any guest
during their vacation. Clients are reminded to exercise care as to the personal
safety of themselves and their party. Guests are reminded to exercise the
same security precautions as they would in their own property, and whenever
possible valuables should be left secured and out of sight.
With regard to using the pool, no liability is accepted for any injury however
caused as a result of the use of the pool. Guests are specifically advised
not to allow unsupervised children to use the pool, and to follow the safety
guidelines on display at the villa.
